At [Your Company Name], we prioritize customer satisfaction and strive to provide a seamless experience with our products and services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are accepted.
- Order Cancellation
Customers may cancel their order under the following conditions:
Before Processing: Orders can be cancelled at no additional charge if the cancellation request is made before the order has been processed or dispatched.
After Processing: Once an order is processed or shipped, cancellation may not be possible. However, please contact our support team immediately, and we will try our best to accommodate your request.
To cancel your order, please contact our customer service at [support@example.com] or call us at [Contact Number] with your order number and reason for cancellation.
- Refund Eligibility
Refunds are applicable under the following scenarios:
The product/service was not delivered as described or was defective.
Order was cancelled before processing/shipping.
There was an error in billing or duplicate payment.
Refunds are not applicable under the following circumstances:
Change of mind after order processing.
Incorrect information provided by the customer.
Delays caused by third-party services beyond our control.
- Refund Process
If your request for a refund is approved:
Refunds will be processed within 7–10 business days from the date of approval.
Refunds will be made using the original method of payment.
An email confirmation will be sent once the refund has been initiated.
- Return Policy (If Applicable)
In cases where physical products are involved:
Returns must be initiated within 7 days of delivery.
Items must be unused, in original packaging, and with all included accessories.
Customers may be responsible for return shipping costs unless the product was defective or incorrectly delivered.
- Contact Information
For any queries related to cancellations or refunds, please reach out to our customer support team:
Email: [support@example.com]
Phone: [Contact Number]
Working Hours: [Days and Times]
We reserve the right to modify or update this policy at any time without prior notice. By placing an order with us, you agree to our terms and conditions as outlined above.